Informativa sulle spedizioni

SHIPPING & DELIVERY POLICY

Order Processing

In-stock warehouse items typically ship within 1-3 business days of purchase. Made-to-order items typically ship within 3-7 business days of purchase to allow for production time. These estimates exclude weekends and holidays.

Processing and shipping estimates are not guaranteed and may be affected by order volume, product availability, holidays, weather, or other events outside our control.

Shipping Methods and Costs

All orders are shipped with tracking. Available shipping methods, estimated delivery times, and costs are displayed at checkout before you complete your purchase.

Domestic Shipping

Once an order is marked as delivered by the carrier, fulfillment is considered complete. ANCORAIMPAROBRAND is not responsible for delays, loss, or theft occurring after the carrier has confirmed delivery to the address provided at checkout.

If tracking shows a package as lost or stuck in transit before a delivery confirmation is issued, contact us at ancoraimparobrand@gmail.com so we can look into the issue with the carrier.

International Shipping

We ship to select international destinations. International orders may take longer to arrive than domestic orders due to customs processing and carrier variability, and estimated delivery times shown at checkout are not guaranteed.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by their country upon arrival. These charges are not included in the price of your order or your shipping cost and are collected by the carrier or customs authority. We are not responsible for delays caused by customs processing.

Shipping Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error in your shipping address, contact us at ancoraimparobrand@gmail.com as soon as possible. We will make a reasonable effort to correct the address before the order ships, but we cannot guarantee changes once an order has entered processing or been handed off to the carrier.

ANCORAIMPAROBRAND is not responsible for orders delivered to an incorrect address provided by the customer at checkout, or for any additional costs required to reroute or reship such an order.

Lost, Delayed, or Stolen Packages

If your order has not arrived within a reasonable time after the carrier's estimated delivery window, contact us at ancoraimparobrand@gmail.com with your order number so we can investigate with the carrier.

As noted above, once a carrier confirms delivery to the address provided at checkout, ANCORAIMPAROBRAND is not responsible for packages that are lost or stolen after that point. We recommend choosing a delivery location where packages can be received securely.

Contact

Questions about shipping or an existing order should be sent to ancoraimparobrand@gmail.com.