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RETURN, EXCHANGE & REFUND POLICY

14-Day Return and Exchange Window

Eligible return and exchange requests must be submitted within 14 calendar days of the order’s confirmed delivery date.

Once a request is approved, the merchandise must be shipped back within 7 calendar days. The return authorization will expire if the merchandise is not shipped within that period.

Items returned without prior approval or after the return authorization expires will not be accepted.

Return and Exchange Conditions

To qualify for a return or exchange, merchandise must be:

  • Unworn and unused

  • Unwashed and unaltered

  • In its original condition

  • Returned with all original tags attached

  • Returned in its original packaging

  • Free from odors, fragrances, stains, deodorant marks, pet hair, human hair, or other signs of wear

  • Accompanied by proof of purchase

Ancora Imparo reserves the right to inspect all returned merchandise and determine whether it is in resalable condition.

Items that do not satisfy these requirements will be rejected. If a return is rejected, the customer will be responsible for any shipping costs required to have the merchandise sent back to them.

If you believe your return was rejected in error, contact ancoraimparobrand@gmail.com within 3 calendar days of receiving the rejection notice. Ancora Imparo will review the original inspection, available photographs, and any additional relevant information.

Requesting another review does not guarantee that the original decision will be reversed.

Made-to-Order Shirts

All made-to-order shirts are produced specifically for each customer. Because of this, made-to-order shirts are non-refundable.

Made-to-order shirts are eligible for one size exchange, subject to the following conditions:

  • The exchange must be requested within 14 calendar days of delivery.

  • The merchandise must satisfy all return and exchange conditions.

  • Exchanges are limited to the same product and color in a different size.

  • Each eligible item is limited to one size exchange.

  • The customer is responsible for shipping the original item back to Ancora Imparo.

  • Ancora Imparo will cover one standard domestic shipment for the replacement item.

  • The replacement will be produced or shipped only after the original item has been received and passes inspection.

If the requested replacement size is unavailable, store credit will be issued for the item’s original purchase price. Original shipping charges and other delivery-related fees will not be included in the store credit.

Made-to-order shirts are not eligible for returns or refunds unless they arrive damaged, defective, or different from what was ordered, or a return is required under applicable consumer law.

Other Apparel

Regular-priced apparel that is not made to order—including hoodies, shorts, pants, thermals, stringers, tank tops, and similar apparel—is eligible for a return or exchange within 14 calendar days of delivery.

Eligible returns will be refunded to the original payment method after the merchandise has been received, inspected, and approved.

Eligible exchanges are limited to the same product and color in a different size. Each eligible item is limited to one exchange.

The customer is responsible for shipping the original item back to Ancora Imparo. For an approved domestic exchange, Ancora Imparo will cover one standard shipment for the replacement item.

If the requested replacement size is unavailable, store credit will be issued for the item’s original purchase price.

Hats and Skullcaps

Regular-priced hats are eligible for returns or exchanges under the standard 14-day policy, provided they satisfy all return and exchange conditions.

Skullcaps are considered hygiene-sensitive merchandise and are final sale.

Final-Sale Items

The following items are final sale and cannot be returned, refunded, or exchanged:

  • Underwear

  • Socks

  • Skullcaps

  • Sunglasses

  • Lanyards and key straps

  • Patches

  • Wristbands

  • Bandanas

  • Tote bags and duffle bags

  • Sticker packs

  • Gift cards

  • Other products categorized as accessories, excluding hats

  • Clearance merchandise

  • Products specifically marked down, on sale, or labeled “Final Sale”

Products purchased using an ambassador code, promotional code, or courtesy discount are not automatically considered final sale. The product itself must be specifically marked down, on sale, clearance, or labeled “Final Sale.”

Final-sale restrictions do not apply when merchandise arrives damaged, defective, or different from what was ordered, or where a return or remedy is required under applicable consumer law.

Exchange Processing

Approved replacement items will typically ship within 5–10 business days after the original merchandise is delivered to Ancora Imparo and passes inspection.

Made-to-order replacements may require additional production time. Shipping and production estimates are not guaranteed and may be affected by product availability, order volume, holidays, or carrier delays.

Ancora Imparo will provide tracking information when the replacement shipment is prepared.

Shipping Costs

Customers are responsible for return shipping costs for ordinary returns and exchanges.

For the first approved domestic exchange, Ancora Imparo will cover standard shipping for the replacement after the original merchandise is received and approved.

Only one exchange is permitted per eligible item. Expedited replacement shipping is not included.

Original shipping charges paid at checkout are non-refundable. Expedited shipping charges and other delivery-related fees are also non-refundable unless otherwise required by law.

We strongly recommend using a tracked shipping service and retaining the shipping receipt. Customers are responsible for approved return packages until they are delivered to Ancora Imparo.

Ancora Imparo is not responsible for return packages that are lost, damaged, delayed, or delivered to the wrong address by the customer’s selected carrier.

How to Request a Return or Exchange

To request a return or exchange, email ancoraimparobrand@gmail.com within 14 calendar days of delivery.

Please include:

  • Your full name

  • Your order number

  • The item being returned or exchanged

  • The reason for the request

  • The requested replacement size, when applicable

If the request is approved, Ancora Imparo will provide return instructions and the appropriate return address.

Do not send merchandise back without receiving approval and return instructions. Merchandise sent without approval may be refused or returned to the sender at the sender’s expense.

Please send your products, returns and exchanges to the following:

Antonio Giannini

11515 Biography Way

Unit #6200

32832 Orlando FL, USA

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

Shipping damage, incorrect merchandise, missing merchandise, and defects visible at delivery must be reported to ancoraimparobrand@gmail.com within 10 calendar days of the confirmed delivery date.

Please provide:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs of the merchandise

  • Photographs of the packaging and shipping label when applicable

Manufacturing defects discovered after the initial 10-day period should be reported as soon as reasonably possible. Claims involving defects discovered later will be evaluated individually based on the nature of the issue, the age and condition of the merchandise, care instructions, and applicable consumer law.

If merchandise is confirmed to have arrived damaged, defective, or different from what was ordered, Ancora Imparo will arrange an appropriate replacement, refund, or other legally required remedy. Ancora Imparo will cover reasonable shipping costs for confirmed claims.

Normal wear and tear, accidental damage, improper use, improper washing or drying, failure to follow care instructions, alterations, and damage occurring after delivery are not manufacturing defects.

Do not discard damaged or incorrect merchandise or its packaging until Ancora Imparo confirms that it is no longer needed for review.

Refunds

Once an eligible return is delivered, Ancora Imparo will inspect and approve or deny it within 3–5 business days.

If approved, the eligible merchandise purchase price and applicable refundable taxes will be refunded to the original payment method.

Original shipping, return shipping, expedited shipping, customs charges, duties, brokerage fees, and other delivery-related costs are non-refundable unless otherwise required by law.

Ancora Imparo does not charge a restocking fee.

After a refund is issued, the customer’s bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since the refund was approved, contact ancoraimparobrand@gmail.com.

Order Cancellations and Changes

Cancellation or modification requests must be submitted within 12 hours of purchase. Requests are not guaranteed.

Orders cannot be canceled or modified after fulfillment processing or made-to-order production has begun.

Once a made-to-order shirt has entered production, it cannot be canceled or modified. The customer must wait for the order to be delivered and may then request an eligible size exchange under this policy. Made-to-order shirts remain non-refundable.

Submitting a cancellation or modification request does not confirm that the request has been accepted. A cancellation or modification is confirmed only when Ancora Imparo provides written confirmation.

International Orders

Eligible international merchandise may be returned for a refund, but international exchanges are not available.

International customers are responsible for:

  • Return shipping costs

  • Customs charges

  • Import duties

  • Taxes

  • Brokerage fees

  • Any other costs associated with returning merchandise

Approved international refunds cover only the eligible merchandise purchase price and applicable refundable taxes.

Original international shipping, return shipping, customs charges, duties, taxes, brokerage fees, and other delivery-related costs are non-refundable unless otherwise required by law.

Made-to-order shirts, final-sale merchandise, and other non-refundable products remain non-refundable for international orders except where applicable consumer law requires otherwise.

Ancora Imparo is not responsible for international return packages that are delayed, lost, refused, held by customs, or assessed additional charges.

Mandatory Consumer Rights

This policy does not limit any non-waivable rights or remedies available under applicable consumer-protection law.

Where any part of this policy conflicts with mandatory local law, the applicable mandatory law will control.